Terms & Conditions
Terms of Service
TERMS & CONDITIONS
TERMS OF SERVICE
Modified: May 2, 2018
1. Acceptance of Terms
1.1 Tailored Housing LLC (referred to here as "TH") provides its Service (as defined below) to our users (referred to as You) through its web site located primarily at www.tailoredhousing.com (the "Site"), subject to this Terms of Service agreement ("TOS"). By accepting this TOS or by accessing or using the Service or Site, You acknowledge that you have read, understand, and agree to be bound by this TOS. If You are entering into this TOS on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its affiliates to these TOS, in which case the terms "you" or "your" shall refer to such entity and its affiliates. If You do not have such authority, or if you do not agree with these TOS, You must not accept these TOS and may not use the Service.
1.2 TH may change this TOS from time to time without prior notice. You can review the most current version of this TOS at any time at www.tailoredhousing.com. The revised terms and conditions will become effective upon posting and if You use the Service after that date, we will treat your use as acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to You, your only remedy is to stop accessing and using the Service.
2. Description of Service
The "Service" includes (a) the Site, (b) the on-demand TH vacation rental management system, tools and services provided through the Site and by the TH API made available via the Site, and (c) all software, data, text, images, sounds, video, and content made available through the Site or services, or developed via the TH API (collectively referred to as the "Content"). Any new features added to or augmenting the Service are also subject to this TOS.
3. General Conditions/ Access and Use of the Service
3.1 Subject to the terms and conditions of this TOS, You may access and use the Service only for your internal business purposes as contemplated by the Agreement. You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than as expressly permitted by this TOS; (b) use the Service to process data on behalf of any third party, or (c) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service and its components.
3.2 Subject only to the limited right to access and use the Service expressly granted to You under this TOS, all rights, title and interest in and to the Service and its components will remain with and belong exclusively to TH. You shall not modify, adapt or hack the Service to falsely imply any sponsorship or association with TH, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.
3.3 You are responsible for all information, data, text, messages or other materials that You post or otherwise transmit via the Service. You are responsible for maintaining the confidentiality of your login and account and are fully responsible for any and all activities that occur under your login or account. You agree and acknowledge that your login may only be used by one (1) person - a single login shared by multiple people is not permitted and constitutes a violation of the TOS. You may create separate logins for as many people as your plan allows. TH reserves the right to access any or all your accounts in order to respond to your requests for customer support.
3.4 You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to TH's third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service.
3.5 The failure of TH to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between You and TH, even though it is electronic and is not physically signed by you and TH, and it governs your use of the Service and takes the place of any prior agreements between You and TH.
4. Trademarks
TH(r) and TH's various logos used or displayed on the Service are trademarks of TH and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the TH products and services, provided you do not attempt to claim ownership of the marks by incorporating any of them within your names or offerings.
5. Cost, Payment and Refunds
5.1 The basic features of the Service (referred to as the Base Module) is offered free of charge, or any other costs, to You. TH offers additional modules to You at a specified cost. These additional modules are optional and will not affect your use of the Base Module if You choose not to purchase them. TH reserves the right to add features to the Base Module or change the Base Module without prior notice, but will do its best to keep You updated and informed of any changes. TH also reserves the right to add or remove additional modules, change the configuration of all modules, or stop offering any module at its discretion and without prior notice. TH will, however, do its very best to keep You informed and prepare for any of these changes. No credit card or payment is required for the Base Module.
5.2 The Service is made available on a pay-as-you-go basis. If You have provided credit card details to TH and have elected to purchase an additional module with a paid plan, You will be billed monthly starting immediately after your selection. Regardless of your billing cycle, there are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. For any upgrade or downgrade in plan level or additional module, your credit card will automatically be charged the new rate on your next billing cycle. Downgrading your account may cause the loss of content, features, or capacity of your account. TH does not accept any liability for such loss. Prices of all Services, including but not limited to monthly fees to the Service, are subject to change at any time.
5.3 TH provides an interface for the account owner (as defined in the sign-up procedure) to change credit card information (e.g., upon card renewal). The account owner will receive an email receipt upon each credit card charge. The receipts are also available for the account owner from within the application. TH uses a third-party intermediary to manage credit card processing and this intermediary is permitted to store, retain, or use your billing information except to process your credit card information for TH. Please visit www.TailoredHousing.com to understand how TH collects and uses personal information.
6. Cancellation and Termination
6.1 You are responsible for properly canceling your account. The account owner (as defined in the sign-up procedure) can cancel the account at any time by clicking on the Manage Billing link in the global navigation bar at the top right of the screen. All of your property setup and reservation data will NOT be immediately deleted from the Service upon cancellation, unless specifically requested. That information will be stored for a period of at least one year, at which point, if the service is not re-established by the account holder, the account will be closed and the data removed from our servers. This information cannot be recovered once your account is closed. If You cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again. If your Account cannot be deleted by you, this use will constitute an instruction to TH to delete your Account from TH’s systems in accordance with applicable law.
6.2 TH reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of your content in the Service, for any reason, including, if TH believes that You have violated these TOS. TH will use best efforts to publish on the Site or notify You about any planned downtime of the Service, and will use all reasonable efforts to contact you directly via email to warn you prior to suspension or termination of your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. TH shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
7. Disclaimer of Warranties
THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND TH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT TH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM TH OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
8. Limitation of Liability
8.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL TH BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR BUSINESS INTERRUPTION. IN ADDITION, TH SHALL NOT BE LIABLE FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE MONTHLY SERVICE FEE PAID OR PAYABLE BY YOU FOR THE ONE MONTH PRECEDING THE TIME OF ANY CLAIM FOR MONETARY DAMAGES OR ONE HUNDRED ($100) U.S. DOLLARS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.
8.2 Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, TH's LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
9. Assignment
TH may assign or transfer this TOS, in whole or in part, without restriction.
10. Export Compliance
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.
11. Governing Law
These TOS shall be governed by the laws of the State of North Carolina without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of California for the purpose of resolving any dispute relating to your access to or use of the Service.
You can contact our office daily at: Info@tailoredhousing.com